Support
Most answers are in the User Guide. If yours isn't, write to us: a person reads every message.
Getting startedYour first collection, from a template, a spreadsheet or nothing.Sync with iCloudHow your library reaches your other devices, and what the status line means.Import and exportBring in CSV and Excel files with photos, and take everything out again.Keeping your data safeUndo, Trash, History and backups, and how to restore each.iPhone and iPadCapturing records, photos on the go, and the iPad layouts.Limits and good to knowWhat RafiBase does not do yet, and why.
Contact
Email info@gtrigonakis.com. It helps to say which device and system you use, and for a sync question to attach the text from Sync Activity > Copy for Support (Collection menu on the Mac, Settings on iPhone and iPad).
Restoring a purchase
On a new device, or after reinstalling, open the unlock sheet (Settings > License, or the line at the bottom of the sidebar) and choose Restore Purchases. The unlock follows your Apple Account and your Family Sharing group.
Refunds
Purchases are made through the App Store, so refunds are handled by Apple at reportaproblem.apple.com.